We pride ourselves on providing an exceptional level of customer service. However if you feel we've got it wrong we want to know about it. Please email us on cash4you@xtra.co.nz. We will do our best to resolve your complaint as soon as possible. But in any event we must do so within 20 working days. If we cannot resolve your complaint we must inform you of this. We must also inform you of your right to refer to our external disputes resolution provider and of the deadline for you to do so. Our external disputes resolution provider is Financial Services Complaints Ltd (FSCL).